Frequently Asked Questions
How it Works
How can I use IRONwatch to locate my equipment?
If you need to locate your asset before your next report, ‘PING’ your machine online to request for an off-interval report.
How do I assign my device to a specific machine?
What cellular networks does IRONwatch work with?
What steps does NER take to locate my stolen machinery?
Costs & Insurance
How much does IRONwatch cost?
Does IRONwatch come with specific insurance incentives?
What happens if IRONwatch disconnects from its power source?
All IRONwatch devices are equipped with back up batteries that allow them to function while disconnected for a period of time—sometimes several weeks. Notify immediately NER to maximize your back up battery’s usage.
What do I do if my equipment has not been reported in 24-48 hours?
To determine the issue, make sure that your device lights are on. If not, you probably have a faulty connection to your power source or provider. When your device is connected, you’ll see a steadily flashing green light, and a blue light flickering every two to three seconds.
Does my IRONwatch device allow for custom features?
Where should I install my IRONwatch device?
Can I switch my IRONwatch device to another machine?
Is IRONwatch made specifically for construction equipment?
How do I set up my HELPtech account?
How do I register my equipment on HELPtech?
If you’d like us to register your equipment for you, complete and send this template to firstname.lastname@example.org.
What is a “PIN”?
At NER, we often use the term “PIN” to refer to the equipment’s identification number, whether that’s a Product Identification Number, serial number, Tractor ID number, etc.
Can I pay for HELPtech registration online?
Can I use the PIN number on my invoice, or do I have to get it directly from my machine?
Which equipment should I register on HELPtech?
Can I change my registered fleet schedule?
Does my equipment have to meet a minimum value to register with HELPtech?
Can I register off-road mobile equipment like golf carts, ATVs, or mowers?
Where should I place my HELPtech decals?
How do I reset my HELPtech password?
If your account has locked out, we’ll reset your password for you. Contact an NER analyst at 866-663-7872 or send an email request to email@example.com.
How do I correct a mistake in a record or serial number?
How do I qualify for the HELPtech registration discount?
How can I tell my insurance company that I’m registered with HELPtech?
What insurance discounts am I eligible for with a HELPtech registration?
The most commonly offered incentive is a theft deductible waiver of up to $10,000.
Can I register my equipment if I’m self-insured?
Do all NER member insurance companies offer additional incentives for HELPtech registration?
How it Works
How does NER’s relationship with law enforcement help identify and recover stolen equipment?
What steps should I take if my equipment is stolen?
Then report the loss to NER. Use the “Report a Theft” link on our website, or call us at 866-663-7872. Your equipment does not have to be registered with us in order to report a theft. You can report a theft to us before law enforcement issues a report number. If no police report has been filed or a civil filing is being processed, report your equipment as “missing”.
Who can access my HELPtech account information?
NER will not share your account information with your insurer without your authorization. If you wish to receive insurance deductibles and premiums you can opt to share your details with your insurer.
Refer to our privacy document for further details.
Is my specific account information used in industry reports?
What information is on my IRONcheck report?
You’ll also receive support from trained NER analysts with over 90 years of combined experience in construction and agriculture. They’re experts at spotting inconsistencies in PIN plates and model numbers, and performing detailed visual inspections.
How soon will I receive my report?
How much does an IRONcheck search cost?
What happens if my equipment was previously stolen?
Does my IRONcheck report come with a guarantee?