Frequently Asked Questions
How it Works
How can I use IRONwatch to locate my equipment?
How do I assign my device to a specific machine?
What cellular networks does IRONwatch work with?
What steps does NER take to locate my stolen machinery?
Costs & Insurance
How much does IRONwatch cost?
Does IRONwatch come with specific insurance incentives?
What happens if IRONwatch disconnects from its power source?
What do I do if my equipment has not been reported in 24-48 hours?
Does my IRONwatch device allow for custom features?
Where should I install my IRONwatch device?
Can I switch my IRONwatch device to another machine?
Is IRONwatch made specifically for construction equipment?
How do I set up my HELPtech account?
How do I register my equipment on HELPtech?
What is a “PIN”?
Can I pay for HELPtech registration online?
Can I use the PIN number on my invoice, or do I have to get it directly from my machine?
Which equipment should I register on HELPtech?
Can I change my registered fleet schedule?
Does my equipment have to meet a minimum value to register with HELPtech?
Can I register off-road mobile equipment like golf carts, ATVs, or mowers?
Where should I place my HELPtech decals?
How do I reset my HELPtech password?
How do I correct a mistake in a record or serial number?
How do I qualify for the HELPtech registration discount?
How can I tell my insurance company that I’m registered with HELPtech?
What insurance discounts am I eligible for with a HELPtech registration?
Can I register my equipment if I’m self-insured?
Do all NER member insurance companies offer additional incentives for HELPtech registration?
How it Works
How does NER’s relationship with law enforcement help identify and recover stolen equipment?
What steps should I take if my equipment is stolen?
Who can access my HELPtech account information?
Is my specific account information used in industry reports?
What information is on my IRONcheck report?
How soon will I receive my report?
How much does an IRONcheck search cost?
What happens if my equipment was previously stolen?
Does my IRONcheck report come with a guarantee?